Vovici helps companies like Oracle, Cisco, Marriott, and Honda engage their customers and increase customer loyalty through innovative Voice of the Customer technology solutions. Our survey, panel management, and community tools help organizations turn feedback into action by integrating customer and employee opinions into a companyâ€™s strategic direction so that it can innovate and deliver the solutions that are in demand.
Organizations worldwide, including more than half of the Fortune 500, rely on Vovici for Enterprise Feedback Management.
From Survey Services to Complete Programs
How can your business make the most of its feedback? Voviciâ€™s technical and research professionals replace the uncertainty and limited resources that often accompany feedback projects and programs with a comprehensive plan, detailed execution and exceptional results. Using the Vovici Insight Methodology developed over thousands of deployments and project management expertise, Vovici provides a wide range of data collection, integration, reporting services.
Survey & Research Services
Survey, campaign and reporting services provide the right level of support to ensure projects are created on time and in-budget. Feedback projects can be outsourced entirely, or we can help with individual aspects.
- Survey design and programming
- Report writing, design and distribution
- Campaign and panel management
Integration Services and Custom Development
Connect the voice of your customers, partners and employees with relevant enterprise data. Vovici Consulting Services provides a range of solutions to ensure you can capture the actionable data you need to make strategic business decisions, including:
- Integration with:
- CRM Systems
- Help Desk Systems
- ERP Data
- Other proprietary sources of data
- Survey programming and customizations
Community Panel Consulting
Voviciâ€™s knowledgeable community experts are ready to apply their deep experience in building robust communities and survey portals. Partnering with you, Vovici will help conceptualize, plan, build and manage your community.
- Community Planning and Conceptualization
- Define Background, Purpose and Objectives of the Community
- Community Branding and Accessibility
- Identify Community Audience
- Feedback and Communication Strategy
- Recruitment and Maintenance
- Project and Resource Planning
- Community Panel Development and Panel Creation
- On-going Maintenance and Moderation
About the Vovici Insight Methodology
Vovici Insight Methodology provides a flexible framework that helps businesses rapidly move from idea to concept to realty â€“ on-time and within budget. A result oriented methodology, Vovici partners with you to design, implement, empower and apply feedback throughout your business in support of everything from simple surveys to complex loyalty programs. Over time, the Vovici process incorporates organizational changes and harvests best-practices to create sustainable, results-oriented programs.
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